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transform_hover_element="self" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" transform_origin="" transition_duration="300" transition_easing="ease" transition_custom_easing="" motion_effects="" scroll_motion_devices="small-visibility,medium-visibility,large-visibility" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" last="true" border_position="all" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] If you are connecting to a DECA/Cable Modem installed by Discernity, check the power and network lights. If the lights are not solid, reboot the DECA/Cable Modem. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed. If you are connecting to your router, check the power and network lights. If the lights are showing no Internet connection, reboot the router. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed. If you are connecting directly to the wall jack and your network connection is showing “cable unplugged”, check to make sure that your Ethernet cable is not damaged or not working. If your Ethernet cable is good, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed. 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rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="var(--awb-color4)" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Back to Internet FAQs [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Resident Support for WiFi in MDU Apartment Buildings

Tech Support

No connection

If you are connecting to a DECA/Cable Modem installed by Discernity, check the power and network lights. If the lights are not solid, reboot the DECA/Cable Modem. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
If you are connecting to your router, check the power and network lights. If the lights are showing no Internet connection, reboot the router. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
If you are connecting directly to the wall jack and your network connection is showing “cable unplugged”, check to make sure that your Ethernet cable is not damaged or not working. If your Ethernet cable is good, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.

Back to Internet FAQs

moduet2023-06-02T16:20:35+00:00