FAQs

If you pay Discernity directly for your Internet, please contact our support line at 877-995-4675 to cancel service. If you pay for your Internet another way, please contact your [...]

If you are connecting to a DECA/Cable Modem installed by Discernity, check the power and network lights. If the lights are not solid, reboot the DECA/Cable Modem. If there [...]

If you are connecting wirelessly, check for latency as this will have a negative impact on streaming. Also, try to reduce the number of devices connecting to the internet [...]

Does your wireless connection drop in and out? You may need to change the wireless channel in your access point. Try connecting directly to your wall outlet or modem to [...]

If you are connecting to a Deca/Cable Modem installed by Discernity, you will need to reboot the device. If speeds are still slow, please contact our support line at [...]

This varies by property. If your property has a contract, it will be listed on the information provided by the property management office. For more specific information, contact Discernity [...]

This varies by property. If your property has multiple packages available, it will be listed on the information provided by the property management office. For more specific information, contact Discernity [...]

This varies by property. Discernity provides a specific speed to the designated Ethernet connection in the unit. The speed you are getting from your router will vary based on your [...]

No, we do not cap your data usage to a certain amount per month. Because of this, there are no overage charges. Back to Internet FAQs [...]

All traffic originating from the Internet is filtered with our firewall and each unit has their own connection to our infrastructure. However, we do highly recommend that you also subscribe [...]