Verify that you have an HD/DVR or Genie receiver. The model number of the receiver should have an HR in it; for example HR24-700, HR44-100. Verify that the Internet is connected to the receiver and is working properly. Check all cables and reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.