• If you are connecting to a Deca/Cable Modem installed by Discernity, you will need to reboot the device. If speeds are still slow, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
• If you are connecting to your router, you will need to reboot the device. If speeds are still slow, you can bypass the router and connect your computer/device directly to the Ethernet jack in the wall. If the speeds are faster, the issue is with your router and you should contact your router manufacturer or replace the device. If the speeds are still slow, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.

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