DirecTV FAQs General and Billing FAQs Internet FAQs
If you are at a property in which an order form was given to you by the property management office, that form needs to be completed and returned to that office. Once Discernity receives the order form, a representative will contact you to confirm the order and schedule the installation or activation. If your property does not require an order form, contact us at 877-995-4675 to sign up for new or to move your existing service.
A Discernity technician must install all equipment. If you are at a property in which an order form was given to you by the property management office, that form needs to be completed and returned to that office. Once Discernity receives the order form, a representative will contact you to confirm the order and schedule the installation or activation. If your property does not require an order form, contact us at 877-995-4675 to sign up for new or to move your existing service. You will need to bring your DirecTV equipment to your new unit with you for the Discernity technician to install. You will also need to contact DirecTV to change your address on the account to the new unit address. If you are in a bundle with DirecTV and another company, you will also need to opt out of that bundle when speaking with the DirecTV representative to change your address. When you speak with the Discernity representative to schedule, they will need you to provide your existing DirecTV account number and the model numbers of the existing equipment (receivers).
A Discernity technician must install all equipment. Contact us at 877-995-4675 to schedule a tech visit.
Contact DirecTV at 800-531-5000 to add additional programming to an existing DirecTV account. If you have issues, contact our support line at 877-995-4675.
An International satellite dish is required for International programming, excluding Spanish. Contact our support line at 877-995-4675 for additional information.
A Discernity technician must install all equipment. Contact us at 1-877-995-4675 to place an order and schedule an appointment.
Yes, there are on-screen steps that have to be taken in order to activate the DirecTV equipment (receivers).
No, the Discernity technician will only install the DirecTV equipment (receivers) on your TV.
No, the Discernity technician will only install the DirecTV equipment (receivers) on your TV.
Programming packages are based on zip code and can be found at www.directv.com where they can be printed out.
- All Channels – Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
- Some Channels – Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. DO NOT RESET the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. This issue can also be an issue with your TV or AV system, therefore we suggest checking your TV or AV system directly by trying your DVD player or other device connected to the TV or AV system. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
If receiver power is on and is hooked to TV via audio/video cables, component cables, or HDMI cables the TV is on the wrong input. You will need to find the button labeled input, tv input, source, or something along those lines either on the remote control that came with your TV or on the TV itself. You will then need to scroll through to find the correct input. If the receiver power is on and it is hooked to TV via coax cable the TV is on the wrong channel. You will need to try channel 3 and if that doesn’t work, channel 4 either on the remote control that came with your TV or on the TV itself. If the receiver power will not come on or you are still having issues, contact Discernity at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
This is an issue with DirecTV sending the programming to the receiver. Contact DirecTV at 800-531-5000, provide them with your account number or the telephone number on the account, and ask them to send a reauthorization to your receiver. If you are still having issues, contact Discernity at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Try removing the access card and reinserting. Once done, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If you are still having issues, contact Discernity at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
This is a screen saver. Hit the channel up or down button on the DirecTV remote to interrupt the screen saver. You should then see the error message on the screen or the programming will be back on. If you are still having issues, contact Discernity at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Verify that you have a DVR or HD/DVR receiver and are paying DTV for DVR service. The model number of the receiver should have an “R” in it; for example HR24-700, R22-100. Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Verify that you have the MRV service on your account, that the receivers you are using are Hi-Definition, your internet is connected properly, and is working. Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Verify that the batteries in the remote have been changed, there is nothing in front of the “eye” on the receiver blocking the signal from the remote, and the light is flashing on the remote when buttons are pushed. If the remote control does not light up and the batteries are new, contact DirecTV at 800-531-5000 to get a replacement remote control. If the remote control does light up but the receiver does not respond, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
This can be done by going into the menu of the receiver and following these steps: Menu, Settings, Remote Control, Program Remote. It will then provide step by step instructions on the screen for you to follow. Some TV’s are not compatible with the DirecTV remotes. If this doesn’t work, your TV is not compatible.
This will either be a setting in the TV or the Receiver and is based on how the network is sending the programming. You can change settings within the TV and/or receiver to set your preferences on the programming display.
Check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Verify that you have an HD/DVR or Genie receiver. The model number of the receiver should have an HR in it; for example HR24-700, HR44-100. Verify that the Internet is connected to the receiver and is working properly. Check all cables and reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
If receiver will not power on using the remote control, also try the power button on the receiver. If this doesn’t work, try another power outlet. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed.
Contact DirecTV at 800-531-5000 to cancel additional programming from the account. If you have issues, contact our support line at 877-995-4675.
If you are at a property in which a cancellation form is mandatory, you will need to complete that form at the property management office and return to them. DirecTV will give you the option to cancel your service or to take advantage of the movers program and move your service to a new address if applicable. If you are currently in a contract with DirecTV, there could be early cancellation fees due at the time of cancellation. Some of your equipment (receivers) could be leased equipment and therefore would need to be returned to DirecTV upon cancellation of service. DirecTV will ship out “recovery kits” which are boxes including the postage necessary for you to ship that equipment back to them to avoid any non-return fees. YOU MUST CONTACT DIRECTV AT 800-531-5000 TO CANCEL YOUR ACCOUNT.
All boxes or recovery kits are shipped to you from DirecTV. Contact DirecTV at 800-531-5000 to have them reship the boxes to you.
If you are unable to find the answer to your questions here, please contact our support team at 877-995-4675.
