General and Billing FAQs

General and Billing FAQs2023-05-30T03:40:12+00:00

General and Billing FAQs        Internet FAQs        DirecTV FAQs

I’m having a problem with billing or credit requests2023-06-02T19:23:08+00:00

The bill you receive each month will have the contact information for the company that you should call. If you have additional questions, contact Discernity at 877-995-4675.

Do you provide telephone service?2023-06-02T19:22:44+00:00

If you want to use a land line, we recommend using VoIP over our internet.

Do I have to be at home for my appointment?2023-06-02T19:22:19+00:00

It varies by property. If the property has approved permission-to-enter, our technicians can get access to the unit while you are not there as long as you have approved it.

Can a technician enter my unit if I have pets?2023-06-02T19:21:04+00:00

Yes, however any dogs must be in a crate or confined in another room or area of the home. You must notify Discernity of any pets in the unit upon scheduling the appointment.

If you are unable to find the answer to your questions here, please contact our support team at 877-995-4675.

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