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dimension_spacing="" dimension_margin_medium="" dimension_margin_small="" margin_top="" margin_bottom="" padding_medium="" padding_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" hover_type="none" border_sizes="" border_color_hover="" border_color="" border_style="solid" border_radius="" box_shadow="no" dimension_box_shadow="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" z_index_hover="" z_index="" overflow="" background_type="single" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color_medium="" background_color_small="" background_color_hover="" background_color="" background_image_medium="" background_image_small="" background_image="" background_image_id_medium="" background_image_id_small="" background_image_id="" lazy_load="avada" skip_lazy_load="" background_position_medium="" background_position_small="" background_position="left top" background_repeat_medium="" background_repeat_small="" background_repeat="no-repeat" background_size_medium="" background_size_small="" background_size="" background_custom_size="" background_custom_size_medium="" background_custom_size_small="" background_blend_mode_medium="" background_blend_mode_small="" background_blend_mode="none" render_logics="" sticky="off" sticky_devices="small-visibility,medium-visibility,large-visibility" sticky_offset="" absolute="off" absolute_props="" filter_type="regular" filter_hover_element="self" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" transform_type="regular" transform_hover_element="self" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" transform_origin="" transition_duration="300" transition_easing="ease" transition_custom_easing="" motion_effects="" scroll_motion_devices="small-visibility,medium-visibility,large-visibility" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" last="true" border_position="all" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. This issue can also be an issue with your TV or AV system, therefore we suggest checking your TV or AV system directly by trying your DVD player or other device connected to the TV or AV system. If the service is still not restored, contact our support line at 877-995-4675 to troubleshoot further or schedule a tech visit if needed. 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filter_opacity_hover="100" filter_blur_hover="0" transform_type="regular" transform_hover_element="self" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_origin="" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" transition_duration="300" transition_easing="ease" transition_custom_easing="" 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rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Back to DirecTV FAQs [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 5 of 6

Error 721 Receiver Identification Issue or Authorization has Expired

moduet2023-06-02T19:36:29+00:00

This is an issue with DirecTV sending the programming to the receiver. Contact DirecTV at 800-531-5000, provide them with your account number or the telephone number on the account, [...]

Error 721 Receiver Identification Issue or Authorization has Expiredmoduet2023-06-02T19:36:29+00:00

No Signal or Snow on Screen

moduet2023-06-02T19:37:01+00:00

If receiver power is on and is hooked to TV via audio/video cables, component cables, or HDMI cables the TV is on the wrong input. You will need to [...]

No Signal or Snow on Screenmoduet2023-06-02T19:37:01+00:00

No Picture (Black Screen) with DTV Logo or Info Bar only

moduet2023-06-02T19:38:17+00:00

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]

No Picture (Black Screen) with DTV Logo or Info Bar onlymoduet2023-06-02T19:38:17+00:00

No Sound

moduet2023-06-02T19:38:37+00:00

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]

No Soundmoduet2023-06-02T19:38:37+00:00

Error 775 Issue Communicating with the Dish

moduet2023-06-02T19:39:09+00:00

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]

Error 775 Issue Communicating with the Dishmoduet2023-06-02T19:39:09+00:00

Error 771 Searching for Signal

moduet2023-06-02T19:40:42+00:00

All Channels – Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they [...]

Error 771 Searching for Signalmoduet2023-06-02T19:40:42+00:00

Do you have a channel listing for the programming packages?

moduet2023-06-02T19:41:49+00:00

Programming packages are based on zip code and can be found at www.directv.com where they can be printed out. Back to DirecTV FAQs

Do you have a channel listing for the programming packages?moduet2023-06-02T19:41:49+00:00

Will the technician hook up my DVD player, surround sound, TV, etc?

moduet2023-06-02T19:45:52+00:00

No, the Discernity technician will only install the DirecTV equipment (receivers) on your TV. Back to DirecTV FAQs

Will the technician hook up my DVD player, surround sound, TV, etc?moduet2023-06-02T19:45:52+00:00

Will the technician hang my TV on the wall?

moduet2023-06-02T19:47:18+00:00

No, the Discernity technician will only install the DirecTV equipment (receivers) on your TV. Back to DirecTV FAQs

Will the technician hang my TV on the wall?moduet2023-06-02T19:47:18+00:00

Do my TV’s have to be in the unit for installation?

moduet2023-06-05T01:55:12+00:00

Yes, there are on-screen steps that have to be taken in order to activate the DirecTV equipment (receivers). Back to DirecTV FAQs

Do my TV’s have to be in the unit for installation?moduet2023-06-05T01:55:12+00:00

FAQs

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