Internet FAQs General and Billing FAQs DirecTV FAQs
If you are at a property in which an order form was given to you by the property management office, that form needs to be completed and returned to that office. Once Discernity receives the order form, a representative will contact you to confirm the order and schedule the installation or activation. If your property does not require an order form, contact us at 877-995-4675 to sign up for new or to move your existing service.
If you would like to utilize wireless Internet service, you will need a router to connect to the designated Ethernet connection in your unit.
No, you will not need a modem. You will need a router if you would like to utilize wireless Internet service in your unit.
No, you will not need a modem. You will need a router if you will like to utilize wireless Internet service in your unit.
No, most Internet providers that furnish you with a router will only allow that router to be used with their services. You will need a router from a regular retail store.
You will need a router from a regular retail store that will handle the amount of speed that is provided at your property. You will also need to consider the amount of devices that you want to connect to your router, along with the size of your unit and the distance that you would like the wireless signal to be available.
Connect the WAN/Internet port to the wall, DECA, or cable modem provided to you, whichever you have. Follow instructions that came with your device. All settings for the internet service provider should be set to “auto.” No specific information must be entered there.
No, Discernity will make sure that the Internet is working to the designated Ethernet connection in your unit. You will then need to hook up your own router and home equipment.
If your property requires a username or password to connect, that will be provided to you by the Discernity representative that confirms your Internet order. It is your responsibility to set up your own username and/or password on your router and home equipment. We highly recommend this.
If your property is provided wireless Internet by Discernity, you will connect to the property wifi network that has the best signal in the area in which you are at the time. If your property is provided a wired Ethernet connection by Discernity, you will connect to your wireless router network which will be named by you during your initial router set up.
All traffic originating from the Internet is filtered with our firewall and each unit has their own connection to our infrastructure. However, we do highly recommend that you also subscribe to your own antivirus and/or malware detection software.
No, we do not cap your data usage to a certain amount per month. Because of this, there are no overage charges.
This varies by property. Discernity provides a specific speed to the designated Ethernet connection in the unit. The speed you are getting from your router will vary based on your router, home equipment, number of devices being used simultaneously, Internet applications being used, etc. For more specific speed information, please contact Discernity at 877-995-4675.
This varies by property. If your property has multiple packages available, it will be listed on the information provided by the property management office.
For more specific information, contact Discernity at 877-995-4675.
This varies by property. If your property has a contract, it will be listed on the information provided by the property management office.
For more specific information, contact Discernity at 877-995-4675.
- If you are connecting to a Deca/Cable Modem installed by Discernity, you will need to reboot the device. If speeds are still slow, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
- If you are connecting to your router, you will need to reboot the device. If speeds are still slow, you can bypass the router and connect your computer/device directly to the Ethernet jack in the wall. If the speeds are faster, the issue is with your router and you should contact your router manufacturer or replace the device. If the speeds are still slow, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
Does your wireless connection drop in and out? You may need to change the wireless channel in your access point. Try connecting directly to your wall outlet or modem to determine if connection only drops from wireless and contact hardware manufacture to change channel settings.
If you are connecting wirelessly, check for latency as this will have a negative impact on streaming. Also, try to reduce the number of devices connecting to the internet in your unit to see if streaming improves.
- If you are connecting to a DECA/Cable Modem installed by Discernity, check the power and network lights. If the lights are not solid, reboot the DECA/Cable Modem. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
- If you are connecting to your router, check the power and network lights. If the lights are showing no Internet connection, reboot the router. If there is no change, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
- If you are connecting directly to the wall jack and your network connection is showing “cable unplugged”, check to make sure that your Ethernet cable is not damaged or not working. If your Ethernet cable is good, please contact our support line at 877-995-4675 to troubleshoot further and schedule a tech visit if needed.
If you pay Discernity directly for your Internet, please contact our support line at 877-995-4675 to cancel service. If you pay for your Internet another way, please contact your property management office for direction on how to cancel.
If you are unable to find the answer to your questions here, please contact our support team at 877-995-4675.
