Guide Issues
moduet2023-06-02T19:32:36+00:00Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once [...]
Recording Issues
moduet2023-06-02T19:33:03+00:00Verify that you have a DVR or HD/DVR receiver and are paying DTV for DVR service. The model number of the receiver should have an “R” in it; for [...]
Automatically Changing Channels
moduet2023-06-02T19:33:32+00:00Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]
Freezing Picture or Pixilating Picture
moduet2023-06-02T19:33:57+00:00Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]
DirecTV Logo Bouncing on the Screen
moduet2023-06-02T19:34:59+00:00This is a screen saver. Hit the channel up or down button on the DirecTV remote to interrupt the screen saver. You should then see the error message on [...]
Insert Valid Access Card
moduet2023-06-02T19:35:27+00:00Try removing the access card and reinserting. Once done, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. [...]
Error 721 Receiver Identification Issue or Authorization has Expired
moduet2023-06-02T19:36:29+00:00This is an issue with DirecTV sending the programming to the receiver. Contact DirecTV at 800-531-5000, provide them with your account number or the telephone number on the account, [...]
No Signal or Snow on Screen
moduet2023-06-02T19:37:01+00:00If receiver power is on and is hooked to TV via audio/video cables, component cables, or HDMI cables the TV is on the wrong input. You will need to [...]
No Picture (Black Screen) with DTV Logo or Info Bar only
moduet2023-06-02T19:38:17+00:00Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]
