Can a technician enter my unit if I have pets?
moduet2023-06-02T19:21:04+00:00Yes, however any dogs must be in a crate or confined in another room or area of the home. You must notify Discernity of any pets in the unit upon [...]
Do I have to be at home for my appointment?
moduet2023-06-02T19:22:19+00:00It varies by property. If the property has approved permission-to-enter, our technicians can get access to the unit while you are not there as long as you have approved it. [...]
Do you provide telephone service?
moduet2023-06-02T19:22:44+00:00If you want to use a land line, we recommend using VoIP over our internet. Back to General and Billing FAQs
I’m having a problem with billing or credit requests
moduet2023-06-02T19:23:08+00:00The bill you receive each month will have the contact information for the company that you should call. If you have additional questions, contact Discernity at 877-995-4675. Back [...]
Haven’t Received Boxes to Return my Receivers
moduet2023-06-02T19:24:42+00:00All boxes or recovery kits are shipped to you from DirecTV. Contact DirecTV at 800-531-5000 to have them reship the boxes to you. Back to DirecTV FAQs [...]
Cancel DirecTV Service
moduet2023-06-02T19:26:52+00:00If you are at a property in which a cancellation form is mandatory, you will need to complete that form at the property management office and return to them. DirecTV [...]
Cancel Additional Programming from an Account
moduet2023-06-02T19:27:34+00:00Contact DirecTV at 800-531-5000 to cancel additional programming from the account. If you have issues, contact our support line at 877-995-4675. Back to DirecTV FAQs [...]
Receiver Will Not Power On
moduet2023-06-02T19:28:10+00:00If receiver will not power on using the remote control, also try the power button on the receiver. If this doesn’t work, try another power outlet. If the service is [...]
On Demand Issues
moduet2023-06-02T19:28:35+00:00Verify that you have an HD/DVR or Genie receiver. The model number of the receiver should have an HR in it; for example HR24-700, HR44-100. Verify that the Internet [...]
Software Download Issue
moduet2023-06-02T19:29:31+00:00Check all cables to ensure that they are connected tightly. Once that is confirmed, reset the receiver by hitting the red reset button on the receiver or by unplugging the [...]
