FAQs

This will either be a setting in the TV or the Receiver and is based on how the network is sending the programming. You can change settings within the [...]

This can be done by going into the menu of the receiver and following these steps: Menu, Settings, Remote Control, Program Remote. It will then provide step by step [...]

Verify that the batteries in the remote have been changed, there is nothing in front of the “eye” on the receiver blocking the signal from the remote, and the light [...]

Verify that you have the MRV service on your account, that the receivers you are using are Hi-Definition, your internet is connected properly, and is working. Have you made [...]

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. Once [...]

Verify that you have a DVR or HD/DVR receiver and are paying DTV for DVR service. The model number of the receiver should have an “R” in it; for [...]

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]

Have you made any changes since the original installation? If so, this could be causing the issue. If not, check all cables to ensure that they are connected tightly. [...]

This is a screen saver. Hit the channel up or down button on the DirecTV remote to interrupt the screen saver. You should then see the error message on [...]

Try removing the access card and reinserting. Once done, reset the receiver by hitting the red reset button on the receiver or by unplugging the power to the receiver. [...]